Product Support Specialist - Stevensville, MT

Maztech Industries — We are a technology company specializing in rapid development of Military and Commercial optical systems: Night Vision, Laser Warning and Identification, Ranging, and associated capabilities. We are looking for a passionate, hard-working, and talented Product Support Specialist who will be a part of every aspect of the product’s development.

As a Product Support Specialist, you will be the first point of contact for our customers, providing detailed information and support regarding our laser range finders and fire control systems. This remote position requires a strong background in firearms, as you will be addressing technical inquiries and offering product guidance. While the position is remote, candidates must live in western Montana and be able to attend on-site training in Stevensville, MT to gain in-depth knowledge of our products.

Key responsibilities include:

• Ensure high levels of customer satisfaction and foster strong relationships

• Provide detailed information about our products

• Collaborate with the technical team to resolve complex issues

• Troubleshoot product issues and guide customers through solutions

• Maintain up-to-date knowledge of our product line and industry developments

• Document customer interactions and feedback in our CRM system

• Respond to customer inquiries via phone, email, and chat with professionalism and expertise

• Collaborate with the technical team to resolve complex issues

The ideal candidate is clearly passionate about new opportunities and has a demonstrable track record of success in delivering new features and products. A commitment to teamwork, collaboration, and strong communication skills are absolute requirements.

Minimum qualifications:

• High school diploma or equivalent

• Strong knowledge and experience with firearms.

• Previous customer service experience

• Excellent communication and interpersonal skills

• Proficient in using CRM software and other customer service tools.

• Must reside in Bitterroot Valley or Western Montana

Preferred qualifications:

• Background in the tactical or defense industry

Job Type: Full-time

Education: High school diploma

Location: Remote with occasional travel to our Stevensville, MT facility

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Pay: $20 - 24.00 / hour

At Maztech, we don’t just accept difference - we celebrate it, we support it, and we thrive on it for the benefit of our employees, our products, and our community. We are proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, marital status, disability, gender identity or Veteran status.

Maztech Industries offers a competitive salary and comprehensive benefits package (medical, dental, vision, 401(k), vacation, PTO, etc.). There is no relocation allowance available for this position.